There will be no exchanges or returns unless there is a manufacturing defect. We stand by our product and we will send you a replacement unit in that case.
The Erisonic Smart Wallet is under a 3 month manufacturer defect-related warranty with the option to purchase an extended one-year warranty for $39.99.
Erisonic does not cover damage caused by misuse, abuse, normal use, or the attachment of any unauthorized accessory, alteration to the product or other conditions whatsoever that are beyond the control of Erisonic.
If you are having operation issue with your device, please call Toll Free 1-888-860-7788 to speak with a friendly sales associate who will walk you through steps of operation or go through some trouble shooting steps. If it is determined that warranty service is necessary, you need to send in the defective device to the address below service.
8901 Washington Street
Kansas City MO 64114
Please include the following items with your return:
- the item you have received (we do not need the box and accessories etc. unless requested by customer service)
- copy of your receipt showing the date, vendor, and amount paid -a brief note describing the reason for return.
Please email to customer service for support at firstname.lastname@example.org
Note: Store policy above is subject to change anytime.